Training
We believe that the primary goal of training, education and development should be to increase the value your organization delivers to the customers. During these difficult times, it is even more important that we train and develop our human resources and ensure that they are ready to meet future challenges. Therefore we have developed programs that are customer-focused, efficiency-minded and solution- oriented.
We are able to conduct in-house training and development programs to suit the different needs of your company such as pre-opening training, organizational strengthening or Team Building and Management Workshops to strengthen your company vision, mission, values and corporate culture.
Managing Change
Building Competitiveness Through Change Management
Change means doing things differently. Properly managed, change can also mean doing things better. During these difficult times, managers should be continually changing what they do, what they think and how they work. Successful managers do not merely accept change as something unavoidable, but rather they take a pro-active approach towards change.
Objectives
- Explain the changes that are happening around us today
- Develop a positive mental attitude towards change
- Understand their role as a change agent
- Understand how to apply the four-step change process
- Be able to get the support of the boss towards change
- Help employees to adopt change successfully
Participants
- Executives and Managers
- Maximum 20 persons per group
Length of Program
- 1 day, 8 hours per day
Pro-Active Leadership
Become a Better Manager
In the free trade era, changes continually happen. Changes in political, economic, and socio-cultural and technological aspects should be anticipated quickly and appropriately by any organization. The Pro-Active Leadership Program helps participants to identify the changes, which are happening in the organization, identify obstacles, anticipate challenges, and create action plan to anticipate these challenges.
Objectives
- Create an exciting vision for the organization
- Identify the rapid changes and trends effecting the various industries
- Understand the concept of Five Star Leadership Principles
- Empower and unify everyone in an organization around a shared vision
- Determine priorities and set action plans for improvement
- Set personal goals that are specific, measurable, achievable, time bound and realistic
- Improve communication and team spirit in the organization
Participants
- Executives, Managers and Supervisors
- Maximum 20 persons per group
Length of Program
- 1 day, 8 hours per day
Effective Supervision
Improve your Leadership Skills as a Supervisors
This program has proven highly effective in building better supervisory skills and more positive attitudes among managers and supervisors throughout various organizations. This puts them in a far better position to motivate their teams, improve morale and enforce discipline. In particular this program fosters fundamental attitudes and interactive skills that drive effective work behavior.
Objectives
- Fulfill five major supervisory roles and thereby more effectively motivate their subordinates towards company objectives, enforce discipline and promote quality improvement
- Motivate supervisors towards self-improvement of supervisory skills
- Develop an effective communication
Participants
- Supervisors
- Maximum 20 persons per group
Length of Program
- 1 day, 8 hours per day
Managing Quality Services
Increase your Organizational Competitiveness
In this very competitive world, quality of service is one of the successful keys of an organization. Improving Service Quality Program helps the participant to understand the importance of excellent quality of service to the customer. This program will provide you with simple techniques and strategies in improving the quality of service in the organization.
Objectives
- Evaluate what has been have done in improving service quality and identify our strengths and weaknesses
- Summarize personal service vision
- Review the company’s vision, mission, values and corporate culture.
- Understand the concept of Service Excellence
- Develop an effective strategy in improving quality of service
Participants
- Managers, Supervisors and Front-liners.
- Maximum 20 persons per group
Length of Program
- 1 day, 8 hours per day
Service Excellence
The Five Steps to Customer Satisfaction
Employing some of the latest service concepts, this program will help front liners to work together to deliver a more personalized and reliable service for the customer. This program encourages all participants to take personal responsibility for customer needs, and provide customer delight by providing a clear definition of excellent service and plenty of practical tips.
Objectives
- Deliver excellent service in line with customer’s expectations
- Understand the vital importance of consistently satisfying customers
- Equip participants with vital customer service skills
Participants
- Supervisors and Frontliners
- Maximum 20 persons per group
Length of Program
- 1 day, 8 hours per day
Customer Focused Selling
Understand Customer Needs and Deliver Solutions
Customer Focused Selling introduces the concept of selling, which places the emphasis squarely where it belongs; upon the customer. The principles in Customer Focused Selling are a constant reminder that ultimately we win only if the customer wins.
Objectives
- Develop a more professional selling technique and strategy
- Improve the level of success in identifying and qualifying the target customer
- Acquire practical ways to improve interaction skill with target customer
- Apply the principle of professional selling skills in the organization
Participants
- Account Managers,Sales Executives
- Maximum 15 persons per group
Length of Program
- 2 days, 7 hours per day
Train the Trainer
Become a Better Trainer
This program has helped thousands of managers and supervisors to improve the effectiveness of their training to their front liners. Being practical and concise, this program is solid with absolute necessary concepts a trainer should know in order to conduct an effective training program.
Objectives
- Conduct a training needs analysis and prepare a training system
- Prepare Job Descriptions, Job Specifications, Training Checklists, Standards and Procedures and Training Lesson Plans
- Increase training relevance by focusing on specific objectives
- Conduct high interaction training session using tried and tested training methods
- Develop a positive approach to training assignments
Participants
- All Potential in house trainers
- Maximum 15 persons per group
Length of Program
- 2 days, 8 hours per day
General Manager
- Managing Change: Building Competitiveness Through Change Management
- Pro-Active Leadership: Become a Better Manager
- Developing Effective Managers: Enhancing Leadership Skills for Managers
- Effective Supervision: Improve your Leadership Skills as a Supervisors
- Assertive Communication: Increasing Interpersonal Effectiveness
- Building Winning Teams: Become a Better Team Player
- Achievement Motivation: Dare to Dream, Dare to Achieve your Goals
- Effective Delegation: Achieving Better Results in the Workplace
- Conflict Management: Enhance your Conflict Resolution Skills
- Effective Time Management: Increase your Productivity with Time Management
- Creative Problem Solving: Optimizing your Problem Solving Skills
- Motivating People: Develop a Highly Motivated Work Force
- Stress Management: Make the Most of your Life
- Developing Emotional Intelligence at Work: Improve your Interpersonal Skills
Sales and Front Liner Series
- Service Excellence: The Five Steps to Customer Satisfaction
- Professional Image: First Impressions are Lasting Impressions
- Effective Selling Skills: Improve your Self Confidence and Gain Bettter Results
- Handling Complaint: Improving your Service Skills
- Telephone Selling Skills: Increase your Sales through the Telephone
- Customer Focused Selling: Understand Customer Needs and Deliver Solutions
- Effective Negotiation: Achieving Win-win Solutions
- Building Sales Productivity: Ten Steps to Improving your Sales Results
- Developing Quality Services: Managing Organizational Service Excellence
Character Development Programs
- Seven Steps to Success: Developing a Winning Attitude at Work
- Challenge yourself to Excellence: If It’s to be, it’s up to Me
- Be Positive, Act Positive: Creating a Positive Mindset for a Better Future
Human Resources Development Series
- Effective Interviews: Interviewing Skills for Identifying Competencies
- Conducting Training Needs Analysis: Optimizing your Training Efforts
- Train the Trainer: Sharpening your Training Skills
- Training Business Plan: Achieving your Business Results
- Effective Performance Appraisal: Creating Business Results with Performance Management
- Effective Coaching Skills: Developing Leaders as a Coach
Secretarial Development Series
- Improvement Managerial Skills for Secretaries: Increase your Effectiveness as a Secretary
- Effective Presentation for Secretaries: Improve Your Presentation Skills and Gain Better Results
- PR for Secretary: Improve your Networking Skills and Deliver Better Results
- How to Manage your Boss Effectively: Improve your Self Confidence and Enjoy your Work
One Day High Impact Seminar Series
- Developing Personal Success: Improve your Visibility in the Working Place
- How to Get More out of Your Day: Become a More Productive Person and Enjoy your Life
- Effective Communication Skills: Say What You Mean, Mean What You Say
- Writing for Results: How to Write and Gain a Better Impact
- Handling Successful Upward Relationship: Improving your Communication Skills at Work
- Productive Meetings: Achieving Better Results through Meetings
- Power Presentation: Delivering Successful Presentations
- Improving Quality Awareness at Work: Create Pride in the Workplace
- Developing your Organization: Increase your Organizational Competitiveness
